Privacy Policy

At TradeKeeda, we are committed to protecting your privacy and ensuring that your personal information is secure. This privacy policy explains how we collect, use, and protect the personal data you provide when using our website and services, in relation to trading and opening Demat accounts.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, contact details (email address, phone number), PAN card details, bank account details, and any other identification documents required for opening a Demat account or completing KYC processes.
  • Financial Information: Information related to your trading activities, account balances, and transaction histories when using our platform.
  • Technical Information: This includes your IP address, browser type, operating system, and browsing behavior on our website through cookies and other tracking technologies.
  • Communication Records: Records of your communication with our customer support or other departments, including emails, chats, or calls.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Setup: To create and manage your trading and Demat accounts, and ensure compliance with legal and regulatory requirements (e.g., KYC).
  • Trading Services: To facilitate your trading activities, including processing transactions, monitoring your investments, and ensuring seamless trading execution.
  • Improvement of Services: To enhance our services, website functionality, and user experience by analyzing trends, user preferences, and technical data.
  • Marketing and Promotions: To inform you about products, services, or promotional offers that may be relevant to you. You can opt out of such communications at any time.
  • Customer Support: To provide assistance, resolve issues, and handle inquiries regarding your account or trading activities.
  • Legal Compliance: To comply with applicable laws, regulations, and government authorities regarding financial reporting, anti-money laundering (AML) guidelines, and any other legal requirements.

3. Data Sharing and Disclosure

We may share your information with:

  • Regulatory Authorities: We may disclose personal information to government agencies or regulatory bodies to comply with legal and regulatory obligations.
  • Service Providers: Trusted third-party service providers who assist us in operating our platform, processing transactions, providing KYC services, or improving customer experiences.
  • Business Partners: With partners involved in offering trading tools, Demat account services, or financial products.
  • Legal Obligations: We may disclose your data if required by law or in response to a legal process (e.g., court order or government inquiry).

4. Data Security

We take reasonable and appropriate measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption technology to protect sensitive data transmitted between your browser and our servers.
  • Access Control: Only authorized personnel have access to your personal data, and they are trained in data protection and security practices.
  • Monitoring and Auditing: We regularly monitor and audit our systems for potential security vulnerabilities.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies help us track your preferences, improve website performance, and analyze user behavior. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: You may request access to or correction of your personal information at any time.
  • Data Deletion: You can request that we delete your personal data, subject to legal and regulatory retention requirements.
  • Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions provided in those communications.
  • Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you use.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at [email protected].

By using TradeKeeda’s services, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and disclosure of your personal information as outlined.